Question 1

Can I commission a portrait from a photograph?

Accepted Answer

Yes. Portraits are created remotely, based on photographs sent via email or WhatsApp.You can provide a single photo or request to combine multiple images into a single composition. In that case, you will receive a graphic preview to visualize the arrangement of the subjects.It is recommended to send multiple photos, so the most suitable one can be selected together to ensure the best possible result.If you prefer, it is also possible to have the photo taken directly at the artist’s studio in Cerro Maggiore (MI), where the reference image will be carefully crafted with customized lighting, poses, and details.

Question 2

How to choose the right photo for your portrait

Accepted Answer

To create a faithful and high-quality portrait, it’s essential to start with a clear, well-defined photo with good lighting.The final result greatly depends on the quality of the reference image.Tips for a good photo:A close-up or half-length shot to clearly capture facial features.Natural, diffused lighting—preferably daylight (near a window or outdoors in the shade).A sharp photo, with visible facial details (eyes, expression, hair).A front-facing or slightly three-quarter view, depending on the desired effect.A natural, relaxed expression, without filters or distortions.What to avoid:Blurry, pixelated, or overly compressed images.Social media photos with filters, beauty effects, or perspective distortion (e.g., close-up selfies).Sunglasses, covered faces, exaggerated expressions, or forced poses.

Question 3

Timeframes for creating and delivering a portrait

Accepted Answer

The creation time for a portrait varies depending on the technique, size, and the number of ongoing orders. It is recommended to plan well in advance and to commission the portrait at least 15 days ahead for pencil/charcoal works, and 60 days ahead for oil paintings.

Question 4

How much does it cost to have a portrait done?

Accepted Answer

The cost of a portrait varies based on several factors, including:The number of subjects to be portrayed (including animals or landscapes, which are considered full subjects)The chosen techniqueThe size of the artworkYou can request a free, no-obligation quote through the dedicated page.

Question 5

Packaging and shipping

Accepted Answer

Each artwork is carefully packaged using multiple layers of bubble wrap and protective boxes, sealed with warning tape to ensure safety during transport.Shipping is handled by Mail Boxes Etc., which usually delivers within 1 - 2 business days.Deliveries are available throughout Italy and internationally.

Question 6

Is the Certificate of Authenticity included?

Accepted Answer

Yes, always!Each artwork is always shipped with a Certificate of Authenticity, dated and signed by the artist.This document serves as proof of the artwork’s value over time.

Question 7

Privacy Policy

Accepted Answer

The photographs sent for the creation of the portrait are used exclusively for artistic purposes.They are viewed only by the artist and serve solely as a reference to create the artwork using the agreed technique.Once the portrait is completed, the artist may ask the client for permission to publish it on their website and social media channels.If consent is given, the portrait will be shared discreetly, always respecting both the artwork and the person portrayed.If authorization is not granted, the portrait will remain strictly private and will not be disclosed in any way.

Question 8

Payment Methods

Accepted Answer

Accepted payment methods:Bank transferPayPalTo begin the creation of the portrait, a 40% deposit of the total amount is required, to be paid after defining the technique, dimensions, and subjects together.Once the artwork is completed, the artist will send a preview photo of the portrait. After approval, the final balance is requested, followed by shipping.Installment payments:A personalized payment plan can be arranged based on the value of the portrait and your specific needs.

Question 9

Can I see the result before it is sent to me?

Accepted Answer

Commissioning a portrait is simple and secure - even remotely.1. Information request and quoteThe first step is to send a request through the contact page. Silvia will respond by email or phone, according to your preferred method, within 1 - 2 business days.2. Confirmation and orderIf the quote is accepted, the photo is reviewed and the order is confirmed.At this stage, billing and shipping details are requested, along with a 40% deposit, payable via bank transfer or PayPal.3. Preview and shippingOnce the portrait is completed, Silvia will send a preview photo to the client.Only after approval will the final balance be requested, followed by packaging and shipping of the artwork.Minor adjustments can be made before shipping, upon request.

Question 10

Can I request a frame for the portrait or artwork I ordered?

Accepted Answer

The choice of frame is a highly personal matter and depends on the client's taste as well as the décor of their home or office. Given the fragility of frames - especially those with glass - shipping framed portraits or artworks carries significant risk.For this reason, the artist has decided not to offer a framing service.Instead, it is recommended that once the portrait is received, clients turn to a trusted or local framer, allowing them to choose the most suitable frame in person by trying out different options and finding the one that best matches their taste and surroundings.

Question 11

Politica dei resi

Accepted Answer

RIGHT OF WITHDRAWAL FOR A WORK PURCHASED ONLINE:Timeframe:14 days from receipt of the painting to exercise the right of withdrawal, as provided by Italian law.Reason:You may withdraw for any reason, without having to provide an explanation.Condition of the painting:To receive a refund, the item must be returned in its original condition, without signs of wear or damage.Return shipping costs:Return shipping costs are the responsibility of the customer.Exclusions:The right of withdrawal does not apply to personalized or custom-made products, as they cannot be resold to others.For a personalized painting (e.g. portrait) it is not possible to return it because it is made to measure.

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